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Downloadables FAQ

VERY IMPORTANT! The Four Big Rules For Dealing With Downloads:

1) Please provide a valid e-mail address. When you purchase a Secure Download, you receive an e-mail from "Pretzel Productions (filkertom @ yahoo.com)" with secure download links. This process is automated, and it must have a good address to go to. It's almost certainly going to be your current primary PayPal address.

2) Your e-mail must be configured to accept HTML messages. I've had a few complaints about this, and I'm sorry, but the automated secure download script works best sending HTML. It can, with some bother, be configured to send plain text... but then the download link isn't secure. And, if I have to reconfigure it for the few orders I've had requesting plain text... it's not automatic.

3) The e-mail should arrive almost immediately, as in immediately. If you have not received this e-mail within a half-hour of placing your order, first look in whatever directory, folder, or other space your spam filter redirects junk mail to (the automatic mail looks like spam to some filtering programs). If it's not there, check on the Digital Acoustic LiveJournal. I may have tried to e-mail you back and had it bounce, and if so I will post a thread in which you can contact me.

4) The download e-mails are good for seven days. This is to allow those of you with download managers, dial-up, and other considerations or restrictions a chance to schedule your download time.

If none of that works, contact me at filkertom @ yahoo.com. Please include your PayPal transaction number.

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